Join Our Team!
The Business Development and Customer Experience Manager is responsible for creating a high quality customer experience and high customer satisfaction, business development; researching industry trends to recommend and implement business development strategies; and collaborating with the leadership team to implement strategies and achieve revenue goals. The role reports to the President and works closely with the Project Management team. Elexco is accepting applications for the role through Friday, November 22nd. To apply complete the quick application form on our website and include a cover letter and resume. Applications must include a resume for consideration and will be reviewed as received. Please email Elexco with questions: [email protected]
The benefits of joining Elexco’s team include:
Competitive Wages
- Weekly Pay
- Opportunities for Wage Increases & Bonuses Based on Achievement of Goals
Awesome Culture
- Excellent Communication
- Commitment to Follow Through and Team Accountability
- First Class Team of Project Coordinators, Managers, Mechanics, Engineers, Field Crew & Admin Staff
- Innovative, Collaborative & Fast-Paced
- Family Oriented
- Team Events, Parties, Recognition
Investment in Our Team
- New Hire Onboarding – Learn How We Work
- Safety, First Aid, OSHA, DOT Training
- Paid Vacation Time
- 401k Retirement Plan – 100% Vesting
- Health Insurance (Medical, Dental, Vision, Short-term Disability, Life)
- High Quality Innovative Tools & Resources
Community Impact
Our work is more than a job, it is an opportunity to positively impact our communities. Elexco specializes in infrastructure construction, creating high quality telecommunications networks, data centers, and infrastructure solutions to support our local and extended communities. The utility division installs fiber, repairs, and completes service work throughout Wisconsin and the United States. Currently, our team is working on design-build projects to create broadband distribution networks that will help expand high quality internet service access to enhance the lives of the local community. In addition, the utility team is installs, repairs, and services fiber optic networks. The civil division works on a diverse range of infrastructure projects including wireless communication towers, structures to support telecommunications, and specialty projects. Elexco is known as the contractor of choice for challenging projects. Our customers represent diverse industries, from farmers to hospitals we work with private and public corporations. Elexco’s broad network allows us to serve our customers as a partner and a contractor, Elexco’s experts are willing to design your project from start to finish or connect customers to business partners to help them achieve their desired outcomes. Our goal is to partner with the best customers on the best projects utilizing the best team! Our communities benefit by receiving high quality resources for their homes and businesses.
Job Responsibilities
- Develop and perpetuate a comprehensive understanding of Elexco’s existing business products and services, including the organization’s current scope of work, key customer relationships, and the markets served
- Conduct quantitative and qualitative research
- Collaborate with Project Managers to identify, analyze and report business and industry trends
- Identify opportunities to engage in new partnerships, markets, or lines of business
- Create and maintain a CRM tool to drive the tracking of business development opportunities and maintain current key contacts
- Drive the overall customer experience: collaborate with Project Managers to analyze existing customer relationships; develop strategies, plans, and processes to drive high quality customer experiences; and ensure successful project outcomes and customer retention
- Proactively identify and solve customer challenges, identify solutions, and engages internal and external resources to resolve customer concerns
- Identify, analyze, recommend, and implement an annual plan for business development through trade shows, conferences, industry association membership, sponsorship, events, etc..
- Create and manage the budget for annual business development activities
- Collaborate with marketing to create tools and resources to promote Elexco’s brand, mission, and services
- Collaborate with the pre-construction/estimating to analyze RFPs and prepare bid presentations to align with strategic initiatives
- Develop a cadence with business partners to discuss business development opportunities, challenges, and plans
Job Requirements
- Excellent communication skills (verbal and written)
- Self-motivating
- Strong attention to detail
- Deadline driven
- Highly ethical
- Fosters ideation/innovation
- Dynamic
- Problem solver
- Organized
- Flexible
- Able to interpret with limited information
- Valid Driver License
- Degree and/or Certifications in Business Management, Marketing, or Related Field
- Two Years of Construction Industry Experience Preferred
Team Expectations
Elexco’s Leadership is committed to providing the tools and resources for our team to be the best of the best.
In turn, we ask that our team is prepared for success through:
- Frequent, Concise Communication
- Demonstrating a High Level of Ethics, Honesty, and Accountability
- Willingness to Learn
- Providing Feedback
- Engaging in Setting & Achieving Goals
- Innovation
- Professional Development
Elexco values safety, integrity, accountability, and professionalism. To learn more about Elexco, the benefits we offer and our values, we invite you visit elexco.com or check us out on Socials.
Elexco is an Equal Opportunity Employer
